PRIVACY POLICY

Dao Chinese Medicine respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, and protect your personal information.

Collection of personal information

We may collect personal information when you create an account on our website, book an appointment through our online booking system, contact us through email or website forms, or visit our website.

The information collected may include your name, phone number, email address, appointment information, and health information relevant to your treatment.

Health information is considered sensitive information under Australian privacy law and will be handled with strict confidentiality.

Use of personal information

We use personal information to provide acupuncture and Chinese medicine services, manage appointments and bookings, communicate with you regarding appointments, maintain clinical records as required by law, and improve our services and website.

Online booking system

Online appointments are managed through Cliniko, a secure practice management system. When you book online, your information may be stored by Cliniko according to their privacy policy.

Disclosure of information

Your personal information will not be sold or shared with third parties unless it is necessary to provide services, required by law, or you have given consent.

Website data

Our website may use cookies or analytics tools to help improve user experience and understand website usage. This information does not personally identify you.

Access and correction

You may request access to the personal information we hold about you and request corrections if needed.

Contact

If you have questions about this privacy policy, please contact Dao Chinese Medicine.